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Refund Policy

*100% satisfaction guaranteed or your money back. Caruso Caffe Inc. will gladly accept any returns or If for any other reason you are not satisfied with your purchase, you may return it for a refund of the purchase price, real delivery charges are not refundable. Items must be in new and unused condition, with it's original packaging. Items can be returned within 30 days of purchase. 


Returns must still be in brand new condition ( not used ) and have all the packaging and original contents included. Allow 7-10 business days before inquiring about return credits. 

IMPORTANT NOTICE: Please make sure to keep all original boxes of the purchased item, along with the packing materials. You will need them in the event of returns or warranty issues. If you believe your item is having functional problems, you must contact us within five (5) business days from the date you received the merchandise. 

In order to return any items to CarusoCaffe.com you must email us at info@carusocaffe.com for return mailing instructions CarusoCaffe.com will also need to know why the item is being returned. You will need to supply us with your order #, full name, and date of purchase.

*MANUFACTURERS WARRANTY:
*Problems due to manufacturing defects are covered under a manufacturer warranty. The item will have to be sent back to manufacturer, to be verified by a qualified manufacturer technician. The manufacturer will determine the cause of the problem and decide to repaired or replaced. 

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